Last updated: January 2026
Repair Hub is committed to a fair, inclusive platform where every customer and professional is treated with dignity and respect.
Zero Tolerance
Any form of discrimination results in immediate action, up to permanent removal.
Equal Access
Every user deserves equal access to services regardless of background or identity.
Report Safely
All discrimination reports are confidential and investigated promptly.
Open Dialogue
We welcome community feedback to continuously improve our inclusivity.
Repair Hub is committed to providing a fair, inclusive, and respectful platform for all users — customers and service professionals alike. We believe every person deserves equal access to quality home services, regardless of their background or identity.
We prohibit discrimination based on race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, or any other characteristic protected under Singapore law, including the Maintenance of Religious Harmony Act and the Employment Act.
The following conduct is strictly prohibited on our platform: (a) Refusing to provide or accept services based on any protected characteristic. (b) Offering inferior service quality or pricing based on a person's identity. (c) Making derogatory, offensive, or discriminatory remarks in messages, reviews, or profiles. (d) Cancelling bookings for discriminatory reasons. (e) Posting content that promotes hatred or discrimination against any group.
All service professionals on Repair Hub must serve all customers equally and professionally. Vendors must not refuse bookings, provide lower-quality service, or charge different rates based on any protected characteristic. Violations may result in immediate suspension or permanent removal from the platform.
Customers must treat service professionals with dignity and respect. Discriminatory behaviour, harassment, or abuse directed at any professional will result in account suspension. Customers must not request that a professional be excluded based on protected characteristics.
If you experience or witness discrimination on our platform, please report it immediately via our support channels. You can contact us at support@repairhubsg.com or use the in-app report feature. All reports are treated confidentially and investigated promptly.
Upon receiving a report, Repair Hub will conduct a fair and thorough investigation. Depending on the severity of the violation, consequences may include a formal warning, temporary suspension, permanent account termination, and/or referral to relevant authorities where applicable under Singapore law.
We are committed to making our platform accessible to users with disabilities. If you require accommodations or have accessibility-related concerns, please contact our support team and we will do our best to assist you.
We regularly review and update our policies, training materials, and platform features to strengthen our commitment to non-discrimination and inclusion. We welcome feedback from our community on how we can do better.
For questions, concerns, or reports related to this policy, please reach out to us at legal@repairhubsg.com. Repair Hub Singapore Pte Ltd is dedicated to maintaining a platform where everyone feels safe, respected, and valued.