Last updated: April 2026
24+ hours before
4–24 hours before
Under 4 hours / No-show
Repair Hub is committed to fair and transparent refund practices. This policy applies to all bookings made through our platform. By booking a service, you agree to this Refund & Cancellation Policy.
Full refund (100%): Cancellations made more than 24 hours before the scheduled service time. Partial refund (50%): Cancellations made between 4 and 24 hours before the scheduled service time. No refund: Cancellations made less than 4 hours before the scheduled service time, or no-shows where the customer is not present at the service location.
If a service professional cancels a confirmed booking for any reason, the customer will receive a full 100% refund. The customer will also be offered priority rebooking with another verified professional at no additional cost.
If you are unsatisfied with the quality of service provided, you may raise a dispute within 24 hours of service completion through your customer dashboard. Repair Hub will investigate the dispute and may issue a full or partial refund at our discretion based on the evidence provided.
Approved refunds are processed within 5–7 business days to the original payment method. Stripe processing times may vary. Wallet credits are refunded immediately. Bank transfer refunds may take 3–5 additional business days depending on your bank.
Refunds will not be issued in the following situations: Services that have been fully completed to the agreed scope, cancellations made after the service has commenced, disputes raised more than 24 hours after service completion, or cases where the customer provided incorrect information (wrong address, wrong service type) that caused the professional to be unable to complete the service.
In cases of genuine emergencies (medical, natural disaster, etc.), Repair Hub may at its sole discretion waive cancellation fees. Please contact our support team with documentation as soon as possible.
You may reschedule a booking up to 4 hours before the scheduled service time at no charge. Rescheduling within 4 hours of the service time is treated as a cancellation and the standard cancellation policy applies.
To request a refund, log in to your customer dashboard, navigate to My Bookings, select the relevant booking, and click "Request Refund" or "Raise Dispute". Alternatively, contact our support team at support@repairhubsg.com with your booking reference number.
For questions about this policy, contact us at support@repairhubsg.com. Repair Hub Singapore Pte Ltd, Singapore.