Find answers to common questions about booking services, payments, and more.
Getting Started
How do I book a service?
Simply browse our services, select your preferred professional, choose a convenient time slot, and complete the secure payment. You'll receive instant confirmation.
Are all professionals verified?
Yes, every professional undergoes strict identity verification, background checks, skills validation, and license verification before joining our platform.
How quickly can I get service?
We offer same-day service for most categories. Emergency services are available 24/7. During booking, you'll see available time slots.
What payment methods do you accept?
We accept major credit/debit cards, PayNow, and bank transfers. All payments are processed securely through our PCI-DSS compliant payment gateway.
Pricing & Payments
How is pricing determined?
Each professional sets their own rates based on service type, complexity, and duration. All prices are transparent and shown upfront before booking.
Are there any hidden charges?
No hidden charges. The price you see includes service fees and GST. Additional costs may apply only for materials or if scope changes during the job.
Can I get a refund?
Yes, we offer a satisfaction guarantee. If you're not satisfied with the service, contact our support within 24 hours for a refund or resolution.
Do you offer coupons or discounts?
Yes! We regularly offer promotional codes for first-time users and seasonal discounts. Check our homepage or subscribe to our newsletter for offers.
Service & Quality
What if I'm not satisfied with the service?
Contact our support team immediately. We offer a 100% satisfaction guarantee and will work to resolve any issues, including refunds or rebooking.
Can I reschedule or cancel a booking?
Yes, you can reschedule or cancel up to 4 hours before the appointment time for a full refund. Late cancellations may incur a fee.
What if the professional doesn't show up?
We take no-shows seriously. You'll receive a full refund and priority rebooking. The professional will face penalties on our platform.
How do I leave a review?
After service completion, you'll receive an email with a review link. You can also review from your dashboard. Reviews help maintain quality.
For Professionals
How do I become a REPAIRRR professional?
Click "Join as a Professional" on our homepage, complete the application with your credentials, pass our verification process, and start accepting jobs.
How much do professionals earn?
Professionals keep 85% of the booking amount. Earnings vary based on services offered, ratings, and number of jobs completed.
When do I receive payment?
Payments are released 24 hours after job completion. You can request payouts weekly or monthly to your registered bank account.
Can I set my own schedule?
Yes! You have complete control over your availability, service areas, and pricing. Accept jobs that fit your schedule.